SUPPORT
| EXTRA | BUSINESS | STANDART | REMOTE | COMPARE |
The "BUSINESS" package includes:
Software support:- Preparation of record of each computer with description of the installed software – regular update;
- Solving occurred problems - remotely or on-site;
- Installation, reinstallation, inspection, update and setting up of operating systems, programs etc. of all devices;
- Setting up of the available computers for access to Internet and mail boxes;
- Installation, setting up and instructions for work with certificates;
- Permanent control and Internet attack protection;
- Regular inspection of the Spyware and Adware protections;
- Daily inspection, virus cleaning and update of anti–virus programs;
- Scheduled preventive maintenance of the system and inspection of the system stability;
- Configuring local network with different access levels and guaranteed security;
- Consultations on the correct operation of the operating system and the application software.
- Preparation of record of each computer with description of the hardware components and update in case of added or removed one;
- Initial hardware preventive maintenance of the after-warranty equipment;
- Full annual preventive hardware maintenance, diagnostics and cleaning of the after-warranty equipment;
- Diagnostics and removal of hardware problems;
- Installation of new hardware devices;
- Maintenance of the available equipment – replacement and repair of hardware elements;
- Support of local network;
- Optimization for network operation;
- Support, configuration and preventive system maintenance of network devices (routers, switches, etc.);
- In case of occurred hardware problems mediation with the company that provides the warranty support;
- Consultations on the correct operation of the computer and office equipment.
- The maintenance is performed in the workdays from 9:00 to 18:00 o'clock;
- Once a month is performed obligatory preventive maintenance and solving problems on all computers;
- In case of occurred software/hardware problem an attempt for remote solving is made right after the signal is sent;
- Under circumstances that make the remote problem solving impossible representative of the company is sent no later than four hours after the problem is diagnosticated;
- The first three occasional visits are free. Any subsequent visits and the activities are paid extra;
- On your request the company can undertake to collect and prepare offer for hardware elements, computers and/ or software with delivery, installation and configuration;
- In case of disturbed Internet connectivity on your request we can contact your Internet provider for the purpose of the speedy problem solution;
- On your request the company can undertake to investigate the options for selection or replacement of the Internet provider;
- You can contact the support department via 4 landlines and 2 mobile phones, via online system or e-mail.
- Initial preparation of the record of each computer;
- Description / record of all executed maintenance activities.
- DISCOUNT of 25% from the price list for additional visits and services.
- On-site visit and diagnosis of the problem: 20 BGN
- Cleaning of viruses, spyware and advertising software: 40 BGN per hour
- Installations, settings, diagnostics and other software services: 40 BGN per hour
- Hardware prevention and diagnosis: 40 BGN per hour
- Add or replace a hardware component: 20 BGN
- Installation/reinstallation of operating system XP/Vista: 60 BGN
- Preserving the old data before reinstallation: 40 BGN per hour
- Complex service: Installation/reinstallation of operating system XP/Vista, preserving the old data, installation of additional programs, setting up the system and security programs: 100 BGN
- All prices include VAT
- DELIVERY of supplies for printers and copy machines;
- UNIQUE software products for working process optimization;
- CONSULTATION for taking of IT decisions.
- Monthly fee for technical support of one computer: 47 BGN;
- Monthly fee for technical support of Windows© based server: 120 BGN;
- Monthly fee for technical support of Linux based server: 240 BGN;
- Minimum monthly fee: 250 BGN.
All prices include VAT
NOTE: The administration, support and solution of all problems related to accounting software application (Business navigator etc.) are paid separately.