| General |
Extra |
Business |
Standart |
Remote |
| Regular scheduled visits |
2 |
1 |
1 |
none |
| Additional free of charge monthly visits |
Unlimited |
3 |
None |
None |
| Time of response on-site - up to |
2 hours |
4 hours |
1 day |
2 days |
| Discount for additional visits and services |
100% |
25% |
20% |
15% |
| Delivery of supplies for printers and copy machines |
Yes |
Yes |
Yes |
Yes |
| Description / record of all executed maintenance activities |
Yes |
Yes |
Yes |
No |
| Access to unique software products for working process optimization |
Yes |
Yes |
No |
No |
| Assistance on problems with internet provider |
Yes |
Yes |
No |
No |
| Initial preparation of the record of each computer |
Yes |
Yes |
No |
No |
| Daily update of computer records |
Yes |
No |
No |
No |
| Free Internet page hosting and mail boxes |
Yes |
No |
No |
No |
| |
|
|
|
|
| Software |
Extra |
Business |
Standart |
Remote |
| Installation and reinstallation of operating systems |
Yes |
Yes |
Paid |
Paid |
| Installation and reinstallation of programs and setting up of operating systems |
Yes |
Yes |
Remotely |
Remotely |
| Setting up of the e-mail and Internet settings |
Yes |
Yes |
Yes |
Remotely |
| Solving of occurred software problems |
Yes |
Yes |
Yes |
Remotely |
| Digital certificate setting and instruction of operation with it |
Yes |
Yes |
Remotely |
Remotely |
| Regular control and Internet attack protection |
Yes |
Yes |
No |
No |
| Regular inspection of the Spyware and Adware protections |
Yes |
Yes |
No |
No |
| Daily inspection, virus cleaning and update of anti–virus programs |
Yes |
Yes |
No |
No |
| Configuring local network with different access levels and guaranteed security |
Yes |
Yes |
No |
No |
| Consultations on the correct operation of the operating system and the application software |
Yes |
Yes |
No |
No |
| |
|
|
|
|
| Hardware |
Extra |
Business |
Standart |
Remote |
| Initial hardware preventive maintenance |
Yes |
Yes |
Yes |
No |
| Full annual preventive hardware maintenance |
Yes |
Yes |
No |
No |
| Diagnostics and removal of hardware problems |
Yes |
Yes |
On visit |
Paid |
| Support of local network |
Yes |
Yes |
Yes |
No |
| Optimization for network operation |
Yes |
Yes |
No |
No |
| Support, configuration and preventive system maintenance of network devices (routers, switches, etc.) |
Yes |
Yes |
No |
No |
| Mediation with the company that provides the warranty support |
Yes |
Yes |
No |
No |
| Consultations on the correct operation of the computer and office equipment |
Yes |
Yes |
No |
No |
| |
|
|
|
|
| Prices |
Extra |
Business |
Standart |
Remote |
| Monthly fee for technical support of one computer |
54 лв. |
47 лв. |
39 лв. |
24 лв. |
| Monthly fee for technical support of Windows© based server |
120 лв. |
120 лв. |
120 лв. |
Not offered |
| Monthly fee for technical support of Linux based server |
240 лв. |
240 лв. |
240 лв. |
Not offered |
| Minimum monthly fee |
300 лв. |
250 лв. |
200 лв. |
150 лв. |